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| Redefine customer relationships with
CRM |
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| Empower every employee to boost sales,
satisfaction, and service with automated CRM that's easy to use, customize,
and maintain
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| Your customers and you share the same
goal: You want your business to deliver value by satisfying critical
needs efficiently. Customer relationship management (CRM) tools from
Microsoft Dynamics (formerly Microsoft Business Solutions) enable
your company to be that kind of business. Use familiar software solutions
to help empower your employees to function at optimal productivity
levels, to deliver high-quality services and responsive communications,
and to obtain better results from your sales and service business.
Microsoft Dynamics business software offers a wide spectrum of feature-rich,
affordable CRM solutions to help you meet your specific needs. |
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| Transform your business for consistent
results |
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| Microsoft Dynamics solutions can help
extend the skills, processes, and tools you already own and use, and
enable you to derive more value from existing investments. You can
automate many routine and frequently occurring tasks, help reduce
rekeying data and other busywork, and concentrate on making a difference
for the business. Work the way you prefer to run your business-but
with measurably increased results and tangible improvements across
your processes and key relationships. |
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The CRM solutions and capabilities
within Microsoft Dynamics connect closely to other Microsoft
technologies that you may already use. This brings together
data, helping your sales people to answer customer questions
without making the customer wait. Marketing planners can review
the true results of marketing campaigns, from customer inquiries
to sales and services delivered. Managers can use business data
to assess the value of customer relationships for your organization
and make them more productive. |
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When your employees
use the CRM functionalities of Microsoft Dynamics, they can
work within familiar software environment, using tools they're
comfortable with. This helps reduce distractions of having to
learn and work with disparate software tools. In the design
process, Microsoft conducts extensive research with many thousands
of customers. So the technology can do what people want it to
do, in the way they want to see it. For example, you can access
customer and business information and manage customer communications
through your e-mail program. Or you can analyze data and create
reports in your spreadsheet application. |
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Illustration:
Access customer information and manage
customer communications through your e-mail program. |
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Your customers, as well
as your employees, will appreciate that Microsoft solutions
for CRM help make it possible to keep processes consistent and
fast moving, and accountability high. Standardize customer relationship
management along with communications, and satisfy expectations
consistently. Make it easy, not just to find information, but
to do something with it no matter what your role is-service
associate or business executive. |
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| Act on opportunities,
and keep customers satisfied |
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| Your sales, marketing, and
service employees understand that they are tasked with realizing your
ambitions. Every time they plan a marketing activity, engage with
a customer, close a sale, or contact a prospect, they can either accomplish
or miss the business goals. Microsoft solutions for CRM, such as Microsoft
Dynamics CRM 3.0, help you enable your employees to be productive
and successful-consistently and predictably. |
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Sales people are always
under pressure to make numbers and produce results. With Microsoft
CRM and field-service solutions, you can provide your sales
team with the intelligence they need to deliver. They can identify
more potential opportunities, understand better what course
of action to take, and convert more leads into satisfied customers.
Streamlined communications and well-documented, consistent sales
processes help keep everybody moving. |
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Illustration:
Data from Microsoft Dynamics solutions being
accessed from other applications to identify opportunities |
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You need your marketing
group to proceed strategically as it uncovers and capitalizes
on new opportunities. Microsoft Dynamics solutions can help
give your marketing team the streamlined, automated tools to:
Target the most promising market segments, bring your products
and services to your audiences, convert possible leads into
customers, and measure the results of all activities to drive
even better results. |
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Every time any of your
customer-facing employees interacts with a customer or delivers
a service, your business has an opportunity to strengthen customer
loyalty, initiate up-sells and cross-sells, and build brand
value. Microsoft Dynamics can help your services become profitable
with effective communications, fast issue resolution, and efficient
scheduling and dispatching of service delivery resources. |
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| Microsoft Dynamics products
and services for CRM |
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| Microsoft Dynamics solutions
are typically implemented for you by a Microsoft partner with the
right industry and technical expertise. Implementations are painless
and fast, enabling your business to continue without interruption.
Your in-house technologists or Microsoft partner can customize the
solutions and help to ensure they suit your requirements. Because
the solutions require little continuous maintenance and have a low-adoption
threshold with users, you can enable your IT staff to focus more on
business-critical issues rather than on running technology. |
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| Whether you run a small,
growing business or a large organization with a high number of customers
and large sales and marketing teams-you can use Microsoft Dynamics
to help you manage relationships even better. Consider and choose
from a variety of products. |
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